Problem:

OctaneRender® is not licensed.

Solution:

You entered your customer details incorrectly into the licensing system. If you suspect a problem, contact us at [email protected].

 

 

Problem:

OctaneRender is not activated.

Solution:

Either your license has not been processed, or the current OTOY® account is logged out, or your operating system has an update, which causes issues with previous builds of OctaneRender. Check for the status of the actual license key through the OTOY website online customer area at https://render.otoy.com/account/. If you suspect a problem, contact us at [email protected].

 

 

Problem:

Persistent error: “Your license was deactivated or expired and there is not another one available...”

Solution:

There may be one of these issues involved:

Using an older build of OctaneRender that did not release its license correctly. Try downloading and installing the latest build of OctaneRender.

Installing OctaneRender StudioTM instead of OctaneRender®, or vice-versa. We recommend uninstalling the OctaneRender Studio versions and installing the latest OctaneRender releases, or vice-versa.

Problem:

OctaneRender cannot connect to the OctaneRender LiveTM servers, or error message “SSO server cannot be found” appears.

Solution:

This could be due to either of these issues:

  • This error is caused when OctaneRender cannot connect to our account servers (account.otoy.com), please disable the firewall temporarily. Also, if you are in a corporate proxy environment, please verify that you have configured your proxy settings correctly. Refer to the topic on HTTP Proxy Support in this manual, and for the option for a static IP, contact [email protected].
  • Your customer details have been incorrectly entered by either you or members of the OctaneRender team into the licensing system. If you suspect a problem, contact us at [email protected].