Most problems with OctaneRender® relate to situations mentioned on this page. However, if you need to report an error, please include information about your machine’s current specifications and configuration, such as:

    • OctaneRender® version and build number
    • Operating system version, including bit version (32-bit or 64-bit)
    • Video card(s), model(s), and VRAM size(s)
    • Amount of RAM
    • NVIDIA® driver version
    • NVIDIA® CUDA® version


Please refer to the issue numbers listed to find common solutions.

Issue                Description

1                        Cannot find driver for laptop or computer

2                        OctaneRender® won't open due to no CUDA® devices

3                        OctaneRender® won't open due to license issues

4                        OctaneRender® crashes while loading a file

5                        Render looks strange or gives unexpected results

6                        Navigation of Viewport is slow/UI is unresponsive

7                        OctaneRender® works for a while, then closes while rendering

8                        Can't change settings or save renders

9                        OctaneRender® does not see all available video cards

10                        Additional helpful hints