Issue 3. OctaneRender^® won't open due to License Issues

Problem:

OctaneRender^® is not licensed.

Solution:

Your customer details have been incorrectly entered into the licensing system. If you suspect a problem, contact us at [email protected].

Problem:

OctaneRender^® is not "Activated".

Solution:

Either your license has not been processed, or the current OTOY account has been logged out, or there has been an update on your Operating System which causes issues with previous builds of OctaneRender. Check for the status of the actual license key through the OTOY website online customer area https://render.otoy.com/account/. If you suspect a problem, contact us at [email protected].

Problem:

Persistent Error: “Your license was deactivated or expired and there is not another one available...”

Solution:

There may be either of these separate issues involved:

The use of older build of OctaneRender that did not release licenses correctly in some cases.  Try downloading and installing the latest build of OctaneRender.

The installation of OctaneRender Studio (our subscription product, formerly known as OctaneVR) instead of OctaneRender (our licensed product) or vice versa. We recommend uninstalling the OctaneRender Studio versions, and installing the latest OctaneRender releases or vice versa.

Problem:

OctaneRender cannot connect to the OctaneLive servers or error message “SSO server cannot be found”.

Solution:

This could be due to either of these issues:

• This error is caused when Octane cannot connect to our account servers (account.otoy.com), please disable the firewall temporarily. Also, if you are in a corporate proxy environment, please verify that you have configured your proxy settings correctly. Refer to the topic on HTTP ProxyAn object saved as a separate file with the purpose of being reused in larger scenes. This is used to minimize any addition to the total polygon count in the scene, especially if the scene requires the same object to appear several times. If used in conjunction with instancing, Proxies help keep very large scenes from reaching polygon limits and also keeps the relative file size of the main project file manageable. Support in this manual and for the option for a static IP contact [email protected].
• Your customer details have been incorrectly entered by either you or members of the OctaneRender Team into the licensing system. If you suspect a problem, contact us at [email protected].