Issue 3. OctaneRender® won't open due to License Issues

Problem:

OctaneRender® is not licensed.

Solution:

Your customer details have been incorrectly entered into the licensing system. If you suspect a problem, contact us at [email protected].

 

 

Problem:

OctaneRender® is not "Activated".

Solution:

Either your license has not been processed, or the current OTOY account has been logged out, or there has been an update on your Operating System which causes issues with previous builds of OctaneRender. Check for the status of the actual license key through the OTOY website online customer area https://render.otoy.com/account/. If you suspect a problem, contact us at [email protected].

 

 

Problem:

Persistent Error: “Your license was deactivated or expired and there is not another one available...”

Solution:

There may be either of these separate issues involved:

    The use of older build of OctaneRender that did not release licenses correctly in some cases.  Try downloading and installing the latest build of OctaneRender.

    The installation of OctaneRender Studio (our subscription product, formerly known as OctaneVR) instead of OctaneRender (our licensed product) or vice versa. We recommend uninstalling the OctaneRender Studio versions, and installing the latest OctaneRender releases or vice versa.

Problem:

OctaneRender cannot connect to the OctaneLive servers or error message “SSO server cannot be found”.

Solution:

This could be due to either of these issues: