You need an internet connection before starting OctaneRender® for the first time in order for it to communicate with the OctaneRender® licensing system. When you start the application, this sign-in screen appears (figure 1).
Figure 1: Signing in with OTOY® credentials
Enter your OTOY® account username and password, then click the Sign in button.
At this point, the single sign-on and licensing system pulls a valid license key from your account on OTOY’s secure server.
If OctaneRender detects a connection problem, make sure all communications use HTTPS (TCP port 443) for the following:
The above may require updating your firewall settings. If the issue persists, check your proxy settings. Refer to the HTTP ProxyAn object saved as a separate file with the purpose of being reused in larger scenes. This is used to minimize any addition to the total polygon count in the scene, especially if the scene requires the same object to appear several times. If used in conjunction with instancing, Proxies help keep very large scenes from reaching polygon limits and also keeps the relative file size of the main project file manageable. Support topic in this manual for more information.
After signing in, OctaneRender keeps a session alive as long you run the Standalone or the plugin application on a regular basis. In most cases, you should not have to sign in to the OctaneRender licensing system again. This session also lets you link your local installation to other OTOY® services like Octane Render Cloud® (ORC™).
To close a session, click on Render Settings -> Account tab -> Activation / Deactivation dialog -> Sign out button (figure 2). This closes the current session and releases all licenses bound to the current machine. You must close all OctaneRender applications before continuing to sign out.
Figure 2: The OctaneRender Activation Status window
Licenses deactivate when you shut down the OctaneRender application. However, if your machine crashes and your application does not close properly, the license may still be active on your machine. In this case, you need to restart the application again to release the license. Other scenarios that could prevent the license from deactivating your license includes:
In all of these situations, the OctaneRender licensing system thinks your license is still active on that machine, but you and the licensing system are no longer able to access the license data. However, you can still deactivate your license using failsafe web deactivation.
You can deactivate or unlock a license (both are referred to as Unlocks on the licensing page) for a limited number of times over a given period. This number may change without notice in the future. You can see how many Unlocks you have remaining on your OTOY account page (figure 3).
Figure 3: OctaneLive Accounts page
To deactivate and unlock the license, click the Deactivate or Unlock button, depending on the version number of the license. If you run out of unlocks, contact us at [email protected] to request an unlock.
These are the URLs that OctaneRender® requires access to as part of the activation process:
As the services above use dynamic load-balancing, the IPs of these servers often change. If you are whitelisting by IP, you need to redirect traffic through our gateway server at 52.1.219.88. You can do this by overriding the octanerender.com domain on your internal DNS server, or by setting the IP manually in your machine's hosts file.
Host file locations:
Host file entries:
52.1.219.88 account.otoy.com
52.1.219.88 bridge.octanerender.com
52.1.219.88 live.octanerender.com
If you have any problems, contact us here.
Another option for authorization is using an unattended authorization token. This allows OctaneRender® to activate in online licensing mode without requiring you to enter in a username and password. This works by saving an authorization file downloaded from our SSO system to every machine that runs OctaneRender® in a user-agnostic directory. This authorization file can be configured to only be valid for requests from a specific CIDR, preventing this file from being used outside your environment.
If the authorization file does not exist on a machine, you can still run OctaneRender®, but you need to enter the username (or login email address) and password.
As this feature has security implications for the licenses in your account, you will need to contact support to request that this feature be enabled for your account. As this feature is an extension of online licensing mode, it requires an active internet connection to function. To request this feature, contact us here.